Frequently asked questions

FAQ

Here you’ll find our frequently asked questions. We hope they will be of help to you.
If not, please feel free to call or write us. We are happy to hear from you.

Unsure about the different file types?

Orders and shipments

Standard production time from order placement to shipment is four workdays.

As we cannot necessarily vouch for the forwarder’s delivery times and/or guarantees, we account for our own shipping dates only. Next-day delivery is achieved, however, with 98,1% of all shipments.

The manufacturing process begins the day after your order is registered in our system. We count the stipulated days of manufacture from that point. Deadline for order registration is 20.00.

Your order´s shipping time can be viewed on the order confirmation or in the webshop under YOUR PROFILE and INVOICE STATUS.

Yes. You can purchase one of our add-on express service packages and have your order shipped within 24, 48, or 72 hours.

Generally by 17.00. An automatic delivery note is dispatched to you the moment your order is ready.

We accommodate requests for extra speedy shipment and offer the option of adding one of three Express service packages to your purchase.

Express 24
Express 48
Express 72

Should you e.g. purchase an Express 24 package, we ready your order for shipping within 24 workhours. Deadline for this service is 19.00. If we receive your order after this hour, we add an additional workday to the stipulated production time. Please note that as we stipulate on the basis of workdays, you should anticipate one additional day of production in the event you place your order the day before a holiday.

If you have received a delivery note, we have shipped your order. When GLS scans the delivery, you receive an e-mail with its Track & Trace number.

You can always review the status of your order in our webshop. You additionally receive an order confirmation upon completion of your order and a delivery note when we ship it. You further receive an e-mail with your Track & Trace number when GLS scans the delivery.

9 out of 10 shipments are delivered by GLS. Pallet shipping is handled by Post Nord. Shipments going abroad are delivered by UPS. Please note that we only ship whole pallets.

You can rely on what the order confirmation says. We ship 99% of our orders out on time.

To the degree possible, yes. We do so until 17.00, after which we – to maximize total volume – ship packages individually.

Because your approval was erroneous or inadequate. This may be the case if you e.g. approved all proofs of related models despite ordering only the male ones.

Miscellaneous

No, we do not sell clothing. Logos are our core competency and sole point of focus.

No, we do business with companies, associations, and organizations only.

We are open Monday-Friday, 06:00-18.00, during which time you can reach us by phone. Replies to e-mails should be expected only within this time period.

We print on textiles exclusively. As such, we do not print on signs, pencils, cars etc.

As a general rule, we can print on any textile type. Call or e-mail us for details.

A direct printing order must at minimum be for 50 units. The direct printing method is often well-suited for t-shirts, sweatshirts, running shirts, and tote bags.

No. Our proofs are advisory only and should not be assumed dimensionally stable.

We use film to print from. When you e.g. need a four-colored logo, we must use four frames and hence cut four pieces of film.

The Pantone Matching System (PMS) is a color system primarily used by the graphics and printing industries because of its clear colors. Read more about PMS on Wikipedia.

No. You can freely choose between all Pantone colors with no additional cost.

A vector graphics image consists of mathematically calculated lines between 2D points. This makes vector images infinitely scalable, meaning they can be enlarged to any degree without concomitant loss of quality. High quality image-rendering necessitates a vector graphics file.

In contrast to the calculated lines of the vector graphics image, a bitmap image (a.k.a. ‘raster’) consists of small squares called ‘pixels’. When the image is enlarged, the squares stand out individually and the edges become blurred. This makes bitmap images unsuitable for logo rendering.

In principle, yes. A good rule of thumb is that if you can enlarge the image while retaining its quality, it is a vector graphic and can be used for printing.