Frequently asked questions

FAQ

Ordering and shipping

Our standard manufacture time from order placement to shipping is four workdays.

As we cannot vouch for the forwarder’s delivery times and/or guarantees, we account for our own schedule only. Next-day delivery is achieved, however, with 98% of all shipments.

The manufacturing process begins the day after your order is registered in our system. We count the stipulated days of manufacture from that point.

Your order’s shipment date can be seen on the order confirmation or in our webshop under YOUR PROFILE and INVOICE STATUS.

Yes. You can purchase one of our add-on express service packages and have your order shipped within 24, 48, or 72 hours.

Typically by 17.00. An automatic delivery note is dispatched to you as soon as your order is ready.

We accommodate requests for extra speedy shipment and offer the option of adding one of three Express service packages to your purchase. 

Express 24
Express 48
Express 72

Should you e.g. purchase an Express 24 package, we ready your order for shipping with 24 hours. Deadline for this service is 19.00. If we receive your order after this hour, we add an additional workday to the stipulated production time. Please note that as we stipulate on the basis of workdays, you should anticipate one additional production day in the event that you place your order the day before a holiday.

When you receive a delivery note, we have shipped your order. When GLS scans the delivery, you receive an e-mail with its Track & Trace number.

You can always see the status of your order in our webshop. You additionally receive an order confirmation upon successful order placement and a delivery note when we ship it.

9 out of 10 shipments are handled by GLS. Pallet shipping is handled by Post Nord. Deliveries abroad are handled by UPS. Note that we only ship full pallets.

We ship 99% of all orders as stipulated.

As much as possible, yes. We ship in bundles until 17.00, after which we ship individually to maximize the final delivery amount.

Because your order was either faulty or insufficient. This may be the case if you e.g. approved all proofs in a given category but only ordered the men’s version.

Miscellaneous

No, we do not sell clothing. Printing on apparel and other textiles is our core competency and sole area of focus.

No. We are B2B and trade only with companies, associations, organizations, and people groups of sufficient sizes.

We are open Monday-Friday, 06.00-18.00, during which time we can be reached by phone or e-mail. Swift e-mail replies should be expected within opening hours only.

We print on textiles only. As such, we do not print on signs, pencils, cars etc.

We print on any and all textiles.

Direct prints should often be preferred for t-shirts, sweatshirts, running shirts, and tote bags. A direct print order must be for at least 50 units.

No. Our proofs are advisory only and should not be thought dimensionally stable.

The amount of films we use for our prints varies from order to order. If you e.g. need a logo with four colors, we use four frames and hence cut four pieces of film.

Pantone Matching System (PMS) is the color system most often used by graphics and print industries due to their clear colors. Read more about PMS on Wikipedia.

No. You can choose freely between any and all Pantone colors without added costs.

There are so many differences and similarities between raster and vector that we wrote a detailed blog post about them. 

Generally, yes. The rule of thumb is that if you can enlarge the file without loss of quality, it is a vector file and suitable for printing purposes.